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Retention Specialist

  • Remote
  • 09/12/21
  • Neg
  • 2045

Overview

TalentHub are delighted to announce an exciting new role for Ireland’s biggest print & digital publisher. Our client is looking for a skilled, focussed, analytical individual to join their team of dedicated marketing and media professionals as Retention Specialist. This is the the perfect opportunity for anyone who likes to analyse qualitative and quantitative data to build, test, and measure campaigns which drive improvements for the overall customer experience.

Key Responsibilities:

The chosen candidate will:

  • Manage successful email and social media marketing communications for maximum ROI
  • Build market-leading onboarding, activation, upgrade, and win-back capabilities
  • Identify and develop new communication channel opportunities to reach subscribers
  • Test and scale campaigns to iteratively improve customer experience, engagement, and retention
  • Collaborate on engagement measurement development and initiatives to improve subscriber scores
  • Continually improve customer experience through close collaboration with colleagues in technology and editorial
  • Grow customer revenue with upsell initiatives and price increase campaigns
  • Develop subscriber touchpoints by growing opt-ins and collecting first-party data
  • Issue clear and insightful reports on performance of campaigns and recommendations for next steps

Key Experience:

The ideal candidate will:

  • Have 3 years’ minimum experience of data-driven lifecycle management from a customer experience perspective.
  • Have a proven history of advocating for customer needs to deliver new products and campaigns from conception to market.
  • Display skills in large-scale base planning and customer segmentation experience
  • Have a proven delivery of churn reduction with below-the-line campaigns and new product development.
  • Have a strong analytical background: ability to formulate data-led strategic and tactical initiatives.

If you would like to learn more about this exciting opportunity, please email me at emma@talenthub.ie

If this opportunity does not sound like the right fit, I would still love to hear from you and help you find your perfect role.

TalentHub very much appreciates candidates who take the time to apply for our roles. In an ideal world, we would be able to reply personally to each and every candidate. However, due to receiving large volumes of applications, this is not always possible, and we can often only reply to candidates who match the requirements from our client briefs.

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