We have an exciting opportunity open for an IT & Applications Support Specialist with one of Ireland’s most well renowned retail brands. This leading Irish retailer is looking for a technically skilled candidate to join their expanding IT team.
This role will sit within the Business Improvement Team and report directly to the IT Manager and Chief Technical Officer.
The IT & Applications Support Specialist troubleshoots applications and technical issue reports by internal stakeholders (being colleagues in the head office, distribution centre and retail stores), provide timely feedback, and support the roll-out of new features, among other duties.
Key Responsibilities and Deliverables:
1st Level Application & IT Support
Responding to application & technical problems that occur abruptly and require immediate solutions
Logging and managing calls via an internal ticketing system
Troubleshooting technical & application issues
Diagnosing and repairing faults, resolving issues
Talking internal stakeholders through a series of actions to resolve a problem
Following up with internal stakeholders to ensure the problem is resolved
Escalating issues to third parties if requiring further support and overseeing issues until resolution
Providing excellent, timely & accurate feedback to affected stakeholders and managers, creating resolution reports for high impact issues
Working in tandem with ITMS provider to install and configure computer hardware, operating systems and applications
Managing Assets Register of computers & servers, and software licenses
Ordering ad-hoc hardware replacements as a result of a fault and periodic hardware upgrades
Support roll-out of new features and solutions
Test and evaluate new technology
Managing multiple cases at one time
Rapidly establish a good working relationship with internal colleagues and external IT/Software providers
What do you need to have?
Degree in Computer Science or Information Technology
Proficiency in Microsoft Operating Systems and a good understanding of network technologies/infrastructure
Prior experience in applications / tech support or a similar role
SQL working knowledge
Great attention to details
Good analytical and problem-solving skills
Excellent interpersonal skills
Good written and verbal communication
If this sounds like an exciting role for you, please contact me for a confidential chat, firstname.lastname@example.org
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