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eCommerce Retention Executive

  • Dublin 2
  • 21/07/21
  • Neg
  • 1899

Overview

On behalf of one of Ireland’s most trusted and beloved brands, TalentHub is delighted to be searching for an Ecommerce Retention Executive. This is a fantastic growth opportunity where the successful candidate will get the opportunity to work for an award winning organisation and take part in career defining work.

They are looking for a data driven marketing/sales professional to assist with the design, management and implementation of a digital subscriber retention lifecycle marketing strategy.

Key Responsibilities:

  • Developing initiatives to drive subscriber usage and increase loyalty
  • Liaising with the marketing team on relevant email campaigns to improve subscriber retention
  • Working with the wider subscriptions and analytics teams to analyse the behaviour of subscribers and gain insights to inform initiatives
  • Working with the development and product teams to ensure the best user experience for subscribers to get the most out of their subscription
  • Devising and executing tactical offers with a key focus on customer retention and winback, collaborating with marketing, UX, web development and other departments
  • Observing industry best practises and make recommendations from key learnings
  • Reviewing and implementing improvements to the cancellations and re-subscribe process for subscribers

Key Requirements:

  • Experience working in a similar role within eCommerce or Customer Value Management.
  • Multitasker who remains calm under pressure, has good attention to detail and ability to work to deadlines
  • Knowledge of subscriber conversion and retention
  • Experience with Google Analytics and additional analytics packages will be a distinct advantage
  • Commercial acumen with an understanding of return on investment and a capability and confidence to propose improvement initiatives to contribute further to digital product development

If you would like to learn more about this exciting opportunity, please email me at emma@talenthub.ie

If this opportunity does not sound like the right fit, I would still love to hear from you and help you find your perfect role.

TalentHub very much appreciates candidates who take the time to apply for our roles. In an ideal world, we would be able to reply personally to each and every candidate. However, due to receiving large volumes of applications, this is not always possible, and we can often only reply to candidates who match the requirements from our client briefs.

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