Overview

Location: Dublin /Hybrid

About your new employer:

• Leading international airline.
• National airline and flag carrier of Ireland.
• Operates 67 aircraft on over 100 routes to destinations in the UK and Europe.
• Carries more than 12 million guests per annum.

Key Responsibilities:

• Responsible for supporting the Head of Insights in managing the research budget and all research requirements within the organisation, including management of third-party suppliers & Internal stakeholders.
• Overall responsibility for managing the award-winning research programmes.
• Responsible for managing ad-hoc research needs of the company including Marketing, Customer experience, Commercial, Retail, Loyalty, Competitor analysis via desk research
• Be involved in setting and managing annual customer success KPIs (based on VoC or Brand & Ad Tracking) within the business for Executive, customer facing Director level and the marketing department.
• Act as a Consumer advocate within the wider customer, commercial and operational teams to ensure insights inform product or service decisions and investments.
• Mentoring other team members to improve overall research skills of the team.

Skills/Experience needed:

• 7+ years market research agency and/or client side research/insights department experience.
• Experienced in managing different types of qualitative and quantitative research projects from brief writing, proposal evaluation, stakeholder management, project set up, sampling, fieldwork, analysis, reporting and presentation.
• Excellent skills in Microsoft Word, Excel, and PowerPoint.
• Excellent attention to detail.
• Excellent interpersonal and communication skills.
• Highly motivated with the ability to work in a fast-paced environment.
• Fluent in English, both written and spoken.
• Eligible to live and work in the EU.
• Current unrestricted worldwide passport.

What you’ll get in return:

• Highly Competitive Salary
• Flight & Travel Discounts
• Contributory Pension scheme
• Flexible working options
• Health and well-being programmes
• A fantastic work culture

Get in touch:

If you are interested in hearing more about this job, please apply here or email your CV to sophie@talenthub.ie and we can arrange a call! Looking forward to hearing from you.