• Application Form

Consumer Insights & Research Manager

  • 02/03/23
  • Neg
  • 2477


Location: Dublin /Hybrid

About your new employer:

  • Leading international airline.
  • National airline and flag carrier of Ireland.
  • Operates 67 aircraft on over 100 routes to destinations in the UK and Europe.
  • Carries more than 12 million guests per annum.

Key Responsibilities:

  • Responsible for supporting the Head of Insights in managing the research budget and all research requirements within the organisation, including management of third-party suppliers & Internal stakeholders.
  • Overall responsibility for managing the award-winning research programmes.
  • Responsible for managing ad-hoc research needs of the company including Marketing, Customer experience, Commercial, Retail, Loyalty, Competitor analysis via desk research
  • Be involved in setting and managing annual customer success KPIs (based on VoC or Brand & Ad Tracking) within the business for Executive, customer facing Director level and the marketing department.
  • Act as a Consumer advocate within the wider customer, commercial and operational teams to ensure insights inform product or service decisions and investments.
  • Mentoring other team members to improve overall research skills of the team.

Skills/Experience needed:

  • 7+ years market research agency and/or client side research/insights department experience.
  • Experienced in managing different types of qualitative and quantitative research projects from brief writing, proposal evaluation, stakeholder management, project set up, sampling, fieldwork, analysis, reporting and presentation.
  • Excellent skills in Microsoft Word, Excel, and PowerPoint.
  • Excellent attention to detail.
  • Excellent interpersonal and communication skills.
  • Highly motivated with the ability to work in a fast-paced environment.
  • Fluent in English, both written and spoken.
  • Eligible to live and work in the EU.
  • Current unrestricted worldwide passport.

What you’ll get in return:

  • Highly Competitive Salary
  • Flight & Travel Discounts
  • Contributory Pension scheme
  • Flexible working options
  • Health and well-being programmes
  • A fantastic work culture

Get in touch:

If you are interested in hearing more about this job, please apply here or email your CV to and we can arrange a call! Looking forward to hearing from you.

[contact-form-7 404 "Not Found"]
Privacy Policy

By applying for this job via LinkedIn or submitting your CV, you are agreeing to our Privacy Policy. Please tick the checkbox to confirm.

Subscribe to our newsletter